This Privacy Policy explains how DASMARKET handles personal information when you visit our website, create an account, operate a shop or use platform features. It should be read alongside the privacy information published by individual sellers and any payment or delivery providers you choose to use.
1. Who is responsible for your information?
DASMARKET is responsible for personal information it handles to operate its website, user accounts, platform security and support. A seller who operates a shop is separately responsible for personal information collected through that shop for the seller's own business purposes, such as fulfilling orders and responding to customers. Depending on the feature and arrangement, DASMARKET may also process information on a seller's behalf to provide platform services.
2. Information we may collect
- Account information: name, email address, phone number, login and account settings.
- Shop information: shop name, business details, branding, product listings and configuration.
- Order information: products ordered, order references, buyer and seller details, delivery address and order status.
- Payment information: payment method, transaction reference, amount and payment status supplied by the relevant provider or merchant integration. Do not send us your M-PESA PIN, password or full card security details.
- Support and reports: messages, complaints, attachments and information you provide when asking for help.
- Technical information: device and browser details, IP address, log events and information needed to protect the platform.
3. How we use information
We use information to create and manage accounts, publish and operate shops, process and display orders, support configured checkout and payment features, communicate service notices, respond to support requests, investigate reports, prevent fraud and abuse, secure and improve the platform, and meet legal obligations.
4. Legal grounds for processing
Where required by applicable law, we process information because it is necessary to provide the service or perform an agreement with you, to comply with a legal obligation, for legitimate interests such as platform security and fraud prevention, or because you have given consent for a specific purpose. Where processing relies on consent, you may withdraw it, subject to legal limitations.
5. When information is shared
Information is shared only where needed for the purposes described in this policy, including with the seller and buyer involved in an order; payment, hosting, security, communication and other technology providers that support platform operations; professional advisers; and public authorities where disclosure is required or permitted by law. We do not sell personal information to third parties for their own marketing.
6. Seller-managed customer information
When you buy from a seller's shop, that seller receives information needed to process and fulfil your order and manage the customer relationship. The seller is responsible for explaining its own privacy practices and responding to requests about information it controls. Please contact the seller directly for questions about how it uses information for its own business purposes. DASMARKET can assist with platform-related privacy requests.
6A. Payments are handled by sellers and payment providers
DASMARKET provides shop and checkout technology but does not itself receive, hold or safeguard payments for seller orders, unless a specific arrangement is expressly stated to you. Payments are directed to the seller or processed by the seller's selected payment provider. Sellers may receive transaction references, payment status and information necessary to reconcile orders. The relevant payment provider's privacy notice applies to information it collects directly. Do not send DASMARKET or a seller your payment PIN, password or one-time code.
6B. Seller responsibility for customer data
Sellers receive buyer information needed to handle orders and are independently responsible for deciding how they use it for their own business, keeping it secure, providing their own privacy information, honouring data-subject requests and deleting it when no longer lawfully needed. Sellers must not use buyer contact details for unrelated marketing without a valid legal basis and any consent required by law.
6C. Minimum privacy notices shown in every shopfront
Every DASMARKET shopfront is subject to these platform-wide privacy notices, even where the seller publishes a separate privacy policy:
- Order sharing: information submitted at checkout, including contact and delivery details and order contents, is shared with the shop operator so the seller can process, deliver and support the order.
- Payment data: payment details and transaction confirmations may be handled by the seller and its selected payment provider. DASMARKET does not hold the sale proceeds and does not need your payment PIN or one-time code.
- Platform operations: DASMARKET may process limited account, device, order and support information to operate the shop platform, protect users, investigate abuse and meet legal obligations.
- Your choices: contact the seller about information it uses for its own business; contact DASMARKET at support@dasmarket.co.ke about platform account data, platform security or privacy concerns.
7. International processing
Some service providers may process information in countries outside Kenya. Where this occurs, we take steps required by applicable data-protection law to provide appropriate safeguards for the transfer and processing of personal information.
8. Retention
We keep personal information for as long as reasonably necessary to provide the platform, maintain account and transaction records, resolve reports and disputes, protect users, meet legal obligations and enforce our agreements. Retention periods vary depending on the type of information and the reason it was collected. Information is deleted, anonymised or securely archived when it is no longer required, subject to lawful retention needs and backup cycles.
8A. Account deletion and data erasure requests
You may request deletion of your DASMARKET account and personal information by emailing support@dasmarket.co.ke from your registered email address or by using an account deletion feature where available. Include your account identifier and whether the request concerns a buyer account, seller account or both. We may verify your identity before acting. We will delete or anonymise information that we no longer need, within the period required by applicable law, but may retain limited records where necessary to comply with legal, tax or accounting duties, prevent fraud, protect platform security, establish or defend legal claims, or complete and document orders, refunds and disputes. Backups may retain information for a limited period before routine deletion. Account deletion does not erase transaction records held independently by sellers, banks, mobile-money operators or payment providers.
9. Security
We use reasonable technical and organisational measures designed to protect information against unauthorised access, loss, misuse or alteration. No internet-based service can guarantee absolute security. Please protect your login details and contact us promptly if you suspect your account has been compromised.
10. Your data-protection rights
Subject to applicable law, you may request access to your personal information, correction of inaccurate information, deletion, restriction or objection to certain processing, or a copy of information in a portable format. You may also withdraw consent where processing is based on consent and lodge a complaint with the Office of the Data Protection Commissioner in Kenya. We may need to verify your identity and may be unable to fulfil a request where a lawful exception applies. For information controlled by a seller, please contact that seller in the first instance.
11. Cookies and similar technologies
DASMARKET may use essential cookies or browser storage for sign-in, session security, preferences and core platform functionality. If analytics or other optional technologies are used, they should be managed in accordance with applicable consent requirements. Blocking essential cookies may affect how the service works.
12. Children's information
DASMARKET is a business and ecommerce platform and is not intended for children to create seller accounts. Sellers must comply with applicable laws when offering products or collecting information relating to children.
13. Changes to this policy
We may update this policy to reflect changes to the platform, our practices or legal requirements. The latest version and its revision date will be published on this page.
14. Contact and complaints
For privacy questions or requests relating to information handled by DASMARKET, contact support@dasmarket.co.ke or call +254 758 884 861. You may also contact the Office of the Data Protection Commissioner in Kenya if you believe your data-protection rights have been infringed.