These Terms & Conditions govern access to and use of DASMARKET, including our website, seller tools and online shop features. By creating an account or using the platform, you agree to these terms. If you use DASMARKET for a business, you confirm that you are authorised to accept these terms for that business.
1. What DASMARKET provides
DASMARKET provides software that enables merchants to create branded online shops, publish product listings, receive and manage orders, configure checkout options and operate their storefronts. Individual shops are operated by their respective sellers. Unless expressly stated otherwise, DASMARKET is the technology platform and is not the seller of products listed by merchants.
2. Accounts and security
- Provide accurate registration and contact information and keep it up to date.
- Keep passwords, verification codes and account access secure.
- Do not share access with people who are not authorised to use your account.
- Notify us promptly if you suspect unauthorised access or a security incident.
You are responsible for activity carried out through your account, except where applicable law provides otherwise.
3. Seller responsibilities
Sellers are responsible for their shops and for ensuring that listings, descriptions, images, prices, stock, delivery terms, return/refund policies and contact details are accurate and lawful. Sellers must have the rights and approvals needed to offer their products, fulfil accepted orders, communicate with customers and meet their tax, consumer-protection and other legal obligations.
4. Buyers, orders and shop transactions
When a buyer places an order, the transaction is between the buyer and the seller operating that shop. The seller is responsible for product quality, availability, delivery, cancellations, returns and refunds, subject to applicable law and the seller's published policies. DASMARKET may provide tools to communicate about or report an order issue, but does not guarantee a particular outcome.
5. Payments and payment providers
Payment options depend on the methods configured for the relevant shop and the services available from the applicable payment provider. Payment provider terms and transaction rules also apply. A pending or displayed payment status is not conclusive proof of settlement; buyers and sellers should rely on the relevant provider confirmation and merchant records before treating a payment as complete. DASMARKET does not ask users to disclose their M-PESA PIN or one-time banking credentials.
5A. DASMARKET does not receive or hold seller payments
Unless a specific written agreement displayed by DASMARKET expressly says otherwise, payments for products and services sold through a shop are made directly to the seller or to the seller's nominated payment account through the selected payment provider. DASMARKET does not receive, hold, safeguard, escrow, own or guarantee those sale proceeds, and is not the buyer's payment intermediary. A payment provider may independently process or settle a transaction under its own terms. Buyers should verify the seller's identity, payment number or account name, amount, order details and provider confirmation before paying. Do not pay to a personal or changed payment number unless you have independently confirmed it with the seller through trusted shop contact details.
Sellers are solely responsible for setting accurate payment instructions, controlling the payment accounts and credentials connected to their shop, reconciling receipts, issuing refunds and responding to payment disputes. Sellers must never request a buyer's PIN, password or one-time security code.
5B. Seller account security, fraud and responsibility
Sellers are responsible for all activity, listings, messages, payment instructions and transactions made through their seller accounts and shops, including activity by staff, agents or anyone to whom they give access. Sellers must secure their login details, restrict staff permissions, promptly remove access that is no longer authorised, and immediately notify DASMARKET if an account, device, payment channel or shop may have been compromised.
To the extent permitted by applicable law, a seller bears responsibility for fraud, deception, unauthorised payment instructions, misuse or other unlawful conduct carried out through the seller's account or by persons the seller has authorised or failed to secure against. DASMARKET is not the seller, does not control the seller's payment account and is not liable for the seller's fraud, misrepresentation, failure to deliver, misuse of funds or security failures, except to the extent that liability cannot lawfully be excluded or arises directly from DASMARKET's own acts or omissions.
5C. Important buyer precautions
- Buyers contract with the individual seller, not DASMARKET, for goods and services listed in a seller shop.
- Check the seller's identity, product description, total price, delivery terms, return/refund policy and contact details before placing an order.
- Pay only using payment instructions shown in the shop or independently confirmed with the seller, and keep your transaction message, receipt and order reference.
- Never share your PIN, password or one-time verification code with a seller or anyone claiming to be DASMARKET.
Buyers should contact the seller first about product, delivery and refund issues and may also submit a platform report. DASMARKET may review reports and restrict platform access, but does not guarantee recovery of money paid directly to a seller.
6. Fees and subscriptions
Any platform subscription, service or transaction fees that apply will be shown in the platform or agreed separately before they become payable. Sellers remain responsible for charges imposed by their payment, delivery or other service providers.
7. Acceptable use
You must not use DASMARKET to break the law, commit fraud, mislead customers, infringe another person's rights, distribute harmful material, interfere with platform security, access another user's account or data, or disrupt the service. You must not attempt to reverse engineer, copy, resell or misuse the platform except where permitted by law or with our written permission.
8. Content and intellectual property
You retain responsibility for content you upload and confirm that you have the rights needed to use it. You grant DASMARKET permission to host, display, reproduce and process that content only as reasonably necessary to operate, secure and provide the platform. DASMARKET's software, service design, name, logos and platform materials remain protected by applicable intellectual-property laws.
9. Platform availability and changes
We may maintain, update, modify or temporarily suspend features to keep the platform secure and operational. We aim to provide a reliable service but do not promise uninterrupted or error-free availability. Where practical, we will give notice of material changes that affect users.
10. Suspension and termination
We may restrict or suspend access where reasonably necessary to protect users, investigate suspected misuse, comply with law, address security risks or enforce these terms. Where appropriate, we will provide notice and an opportunity to resolve the issue. You may stop using the platform and request account closure through support, subject to outstanding transactions and lawful record-retention requirements.
10A. Account deletion and closure
You may request closure and deletion of your DASMARKET account by contacting support@dasmarket.co.ke from the email address or phone number associated with the account, or through an available account deletion control. We may ask you to verify your identity and confirm the account to be closed. Closing an account does not automatically cancel orders, settle outstanding amounts, close a seller's payment-provider account or remove information that must be retained by law. Sellers must resolve or appropriately hand over pending orders, buyer enquiries, refunds and disputes before closure. We will delete or anonymise personal information that is no longer needed, subject to lawful retention, fraud-prevention, accounting, dispute and security requirements described in the Privacy Policy.
11. Liability
To the extent permitted by law, DASMARKET is provided without a guarantee that it will be uninterrupted or suitable for every particular business need. We are not responsible for a seller's products, fulfilment, delivery or conduct, or for the independent acts and services of third parties. Nothing in these terms excludes or limits liability or consumer rights that cannot lawfully be excluded or limited.
11A. Seller shop terms do not override platform rules
A seller may publish additional shop-specific terms, delivery rules, returns or privacy information. Those terms govern the seller's own customer relationship only to the extent they are lawful and consistent with these platform terms. They cannot remove, reduce or override the minimum DASMARKET platform rules and notices displayed in every shopfront, or limit rights that buyers have under applicable law. If a seller's terms conflict with mandatory law or these platform-wide platform-use rules, the law and applicable DASMARKET platform rules take priority.
12. Governing law and updates
These terms are governed by the laws of Kenya. Any dispute will be handled by the competent Kenyan courts, subject to any mandatory rights or dispute-resolution processes under applicable law. We may update these terms from time to time and will publish the current version on this page.
13. Contact
For questions about these terms or the DASMARKET platform, email support@dasmarket.co.ke or call +254 758 884 861.